FAQ

What is a family physician?

A family physician is a medical doctor who provides continual comprehensive health care for the entire family. Family physicians complete an additional three years of training following medical school focused on treating a patient as a whole. Training covers such specialties as geriatrics, pediatrics, internal medicine, general and specialty surgery, obstetrics and gynecology and psychiatry.

What is a Physician Assistant?

By North Carolina law Physician Assistants function autonomously with physician supervision.  PA's prescribe medications, treat acute illnesses, and manage chronic diseases.  Our PA's also focus on wellness care, preventative medicine, and sports medicine.

How do I schedule an appointment for a first visit?

Simply call our office or send us an e-mail. We will be happy to schedule an appointment for you. When you call to schedule your appointment, our front office staff will request some basic information from you.

What information do I need to bring to my first visit?

Please arrive 15 minutes early to complete registration forms. To assist us, please bring your insurance card and a photo ID, as well as a list of any medications, vitamins and/or herbal supplements you are currently taking. If you are bringing your child, please bring his/her immunization records as well. Please also be prepared to pay your co-pay at the time services are rendered.

What if I don't have health insurance?

If you do not have insurance, we request that payment be made at the time services are rendered. You may contact our financial coordinator with questions concerning your account or to develop a payment plan that meets your needs.

What can I expect during my first visit?

After you complete the necessary registration forms, we will take some time to get you acquainted with our office. We will discuss our financial policy with you and help set up a financial plan that is best for you. We are always available to answer any questions you may have concerning your account and/or treatment.

How can I get a prescription refill?

If your pharmacy asks if they may contact us for a refill, please allow them to do so and you need not call us.

If you do need to contact us, you may request refills through your Patient Portal which is preferred.  You may also call us with refill request, but please allow 24 hours for completion.  Please keep in mind that some prescriptions may require a follow-up exam to determine the need of a refill.

Why do I need a referral to see a specialist?

Most often, insurance companies require a referral to a specialist in order for them to cover their portion of the services provided. Be sure to contact your insurance provider to determine if a referral is needed to see a particular specialist.

How can I get my medical records transferred to another office?

In order for us to transfer your medical records to another office, we need to have a Medical Records Release form signed and dated by you. This allows you to specify to whom we are able to release your medical information and for us to protect your medical information under the HIPAA regulations. Please allow two weeks to process your request. There may be a charge for copying medical records. Please contact us for additional information.

Let Us Help You!

We believe that excellent care begins with open communication. If you need more information, have any questions, or want to schedule an appointment, please contact us!

Contact Us

Office Hours

  • Monday7 a.m. – 4:30 p.m.
  • Tuesday7 a.m. – 4:30 p.m.
  • Wednesday7 a.m. – 12:00 p.m.
  • Thursday7 a.m. – 3:30 p.m.
  • Friday7 a.m. – 2:30 p.m.
  • SaturdayCLOSED
  • SundayCLOSED

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